Mastering the Feedback Superpower
Leadership, Performance & Communication
Join our individual enrolment sessions and gain the opportunity to learn and grow alongside participants from diverse organizations, countries, and backgrounds. Open to everyone!
Rate
From CA$1,184 to CA$1,434 + taxes
✅No hidden fees!
You can save a significant amount with your coupon. Claim it here before you checkout!
Format
Total duration: 12 hours
Option 1: Two 3-hour sessions per week (weekdays) over two weeks
Option 2: Two 6-hour sessions completed over one weekend
Before You Scroll
Do feedback conversations feel heavier than they should?
Do people nod politely - but little actually changes afterward?
Do you delay feedback because you don’t want to trigger defensiveness?
Have you been told your feedback is “too vague” or “too direct”?
Do performance issues resurface even after multiple conversations?
Do you feel responsible for fixing problems instead of developing people?
Under pressure, do you default to advice… or avoid the conversation altogether?
If even one of these resonates: You’re not bad at feedback.You’re missing a structure that makes feedback safe, useful, and future-focused. This course helps you shift feedback from a moment of tension into a moment of learning - so performance improves without damaging trust.
Because when feedback works, everything accelerates.
TL;DR (Too Long; Didn't Read)
Mastering the Feedback Superpower is a highly practical, interactive online course designed to help leaders and professionals turn feedback into a tool for growth, trust, and performance. Delivered over two weeks, the program blends neuroscience, coaching, negotiation, and real-world communication frameworks to help participants reduce defensiveness, build accountability, and integrate feedback into daily work. Through simulations, case studies, and actionable tools, participants walk away with skills they can apply immediately - with individuals, teams, and across culture.
Course Overview
Feedback isn’t rocket science - it’s harder.
In today’s fast-moving workplaces, the ability to guide future action through feedback is a core leadership skill, not a “nice-to-have.” Yet research shows that nearly 40% of feedback actually makes performance worse.
This course helps you flip that equation.
You’ll learn how to move from pushing advice to pulling insight, manage emotional and identity triggers, and create psychological safety so people actually hear - and act on - what you’re saying.
💡 Less defensiveness. More ownership. Better results.
Why This Course?
🚀 Drive Real Performance – Organizations with strong feedback cultures outperform peers financially.
🤝 Retain Top Talent – The absence of meaningful feedback is the #1 reason high performers disengage or leave.
🧠 Reduce Emotional Reactivity – Understanding feedback triggers lowers defensiveness and stress.
🏆 Strengthen Leadership Credibility – The best leaders don’t avoid feedback - they make it safe and useful.
This course moves feedback from awkward obligation to strategic advantage.
What You'll Learn in this Course
✔️ How to recognize and manage the Truth, Relationship, and Identity triggers
✔️ The difference between Appreciation, Coaching, and Evaluation - and when to use each
✔️ How to tame your “Advice Monster” using powerful coaching questions
✔️ How to create psychological safety without lowering standards
✔️ How to shift from feedback to feedforward using future-focused frameworks
Course Details
Explore
ALL
EXPAND/COLLAPSE
Learning Objectives
🎯 Identify and neutralize feedback blocks in real time
🎯 Deliver difficult messages without activating fight-or-flight responses
🎯 Facilitate two-way feedback conversations that build ownership
🎯 Integrate feedback into everyday workflow without adding time pressure
🎯 Maintain trust while challenging performance and behavior
Course Structure (Modules/Lessons)
🟢 Week 1 – Rethinking Feedback Before Trying to Improve It
Session 1: Why Feedback Backfires
The “branding problem” of feedback
Understanding the three core feedback triggers
Why good intentions still lead to resistance
Exercise: Mapping your personal Feedback Footprint
Session 2: From Advice to Curiosity
The 7 Essential Questions for effective coaching
Staying curious longer, rushing to advice slower
Coaching in ten minutes or less
Case Study
🟢 Week 2 – Delivering Feedback That Actually Lands
Session 3: Candor, Safety & Trust
Caring personally while challenging directly
Speaking persuasively without sounding abrasive
Using tone, framing, and timing strategically
Real-Play: Testing how feedback lands in real scenarios
Session 4: Bias, Systems & Feedforward
Making feedback fair and inclusive
Separating observation from interpretation
Using the REPAIR model for future focus
Action Plan: Building your personal “FAN” (Fine Art of Noticing) routine
💬 Each session includes discussion, real-plays, reflection, and real workplace examples.
Measurable Learning Outcomes
✅ Shift feedback conversations from monologue to dialogue
✅ Resolve performance issues faster and earlier
✅ Reduce defensiveness by separating facts from stories
✅ Maintain trust while addressing tough issues
✅ Build sustainable feedback habits that scale
Topics Covered
🔹 Feedback Triggers & Emotional Reactivity
🔹 Psychological Safety & the SCARF Model
🔹 Radical Candor in Practice
🔹 Coaching vs. Evaluating
🔹 Feedforward & Future-Focused Conversations
🔹 Bias Awareness in Feedback
Target Audience
💼 Managers & Team Leads – Improve performance without micromanaging
📈 Senior Leaders & Executives – Build a strong feedback culture at scale
🎯 HR & People Partners – Support fair, effective, and consistent feedback
🌱 High-Potential Professionals – Strengthen influence through upward feedback
🧭 New Leaders – Build confidence in difficult conversations early
This Course is For You If…
✅ You avoid feedback because it feels risky
✅ You give feedback but don’t see behavior change
✅ You want accountability without fear
✅ You’re tired of saving feedback for “review season”
Who Should NOT Take This Course
This course is not for individuals unwilling to reflect on their own impact, or for leaders who believe feedback is about control rather than development.
Additional Resources
🎁 Downloadable Feedback & Coaching Toolkit
🎥 Real-world conversation simulations
🧩 Quick-reference feedback checklists
🌐 Access to a private professional learning community
Meet Your Instructor
Thierry Leroy
A Leader Who Has Made Feedback Safer
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Some people teach feedback. Leroy has lived the consequences of getting it right - and the cost of getting it wrong.
From executive boardrooms to large-scale transformation programs, he has spent nearly two decades coaching leaders and teams through high-stakes moments where clarity, trust, and performance had to move forward together.
Known for his authenticity, humor, contagious energy, kindness, and deep empathy, Leroy brings a rare blend of cognitive intelligence and heart intelligence to every learning experience. His mission is simple and powerful: to care for those who care - the leaders, professionals, and teams carrying responsibility in complex environments. He believes everyone has talent, and that with the right structure, self-awareness, and practical tools, people can do far more than they think is possible. He’s also the kind of instructor who goes the extra mile - always focused on value, impact, and real-world change for his students.
In Mastering the Feedback Superpower, that matters - because feedback isn’t about “saying it better.” It’s about helping people hear it, own it, and act on it.
Global Leadership Experience - Performance Where It Actually Matters
Leroy’s leadership story spans three continents and 14+ countries, working across cultures, industries, and high-pressure environments where feedback wasn’t theoretical - it was operational.
He climbed the corporate ladder in Singapore and Asia from Analyst to Vice President by age 30, later serving as a Vice President at a Swiss Private Bank, managing multi-million-dollar initiatives and advising senior leaders across Asia Pacific. He led complex transformation portfolios - including anti-money laundering and counter-terrorism financing solutions - where performance, accountability, and trust had real consequences.
More recently, he has supported leaders and teams across:
Global Fortune 500 organizations
Financial services and large-scale transformations
Federal and provincial government and Crown Corporations in Canada
He’s worked with teams across North America, Europe, and Asia - navigating the real-world friction points of feedback: hierarchy, culture, identity, psychological safety, and power dynamics.
This global exposure gives him a sharp ability to help leaders deliver feedback that works across personalities, roles, and diverse teams - without losing humanity.
Elite Education, Certifications & Leadership Mastery
Leroy’s teaching is grounded in both executive-level training and field-tested practice - combining leadership, negotiation, behavioral economics, coaching, and psychological safety.
✅ Harvard Business School Executive Program – Driving Organizational Agility
✅ Harvard University Executive Program – Leadership Excellence in Strategy & Innovation
Focus areas include advanced negotiation, behavioral economics & decision making, emotional intelligence, and strategy.
✅ Harvard Law School – Negotiation & Mediation Specialization (two semesters)
Through Harvard’s Program on Negotiation, he built deep expertise in the frameworks that underpin productive feedback: interests vs. positions, de-escalation, and principled dialogue.
✅ Psychological Health & Safety Leadership
Workplace Mental Health Leadership Program - Queen’s University
Certified Psychological Health & Safety Advisor - CMHA
Former Fellow at the Institute of Coaching, McLean Hospital (affiliated with Harvard Medical School)
✅ Professional Coaching & Leadership Development
Professional Certified Coach (PCC)
Erickson Solution-Focused Coach Certificate (ESFCC)
Neuro-Linguistic Programming Business Practitioner
✅ Agile, Change & Execution Excellence
PMI Agile Certified Practitioner (PMI-ACP®)
Prosci® Certified Change Practitioner (ADKAR)
CSP-SM / CSM / A-CSM
CSP-PO / CSPO / A-CSPO
Lean Practitioner
He is also recognized among the top holders in Canada for combined credentials across Agile, Scrum, Change, Coaching, and Mental Health leadership - a rare combination that directly strengthens feedback skills in modern workplaces.
Teaching Style - Human, Grounded, and Deeply Practical
Leroy’s sessions are known for being:
Clear without being rigid
Direct without being harsh
Human without being fluffy
He creates learning environments where people feel safe to practice — because feedback is not mastered by reading slides. It’s mastered through real conversations, reflective self-awareness, and repeatable structures you can use under pressure.
Participants often describe his style as energizing and deeply practical - blending empathy with action, and ensuring every tool translates into real workplace outcomes. He teaches with a lightness that makes hard topics feel workable - without minimizing the stakes.
And his story adds something rare: perspective.
Leroy immigrated to Canada with his family eight years ago with no job, no network, and only their suitcases and hope - rebuilding from zero and going on to create a thriving professional development business trusted by governments and organizations across 35+ countries in the Americas and 40+ in Europe. He understands identity shifts, high-stakes decisions, and the courage it takes to have conversations that change outcomes - because he has lived them.
🎯 Why He’s the Right Instructor for This Course
In Mastering the Feedback Superpower, you’re not just learning “what to say.” You’re learning how to lead growth conversations in a way that people can actually receive.
Leroy is uniquely equipped to teach this because he combines:
Negotiation and mediation mastery (so feedback stays constructive, not combative)
Coaching expertise (so development becomes shared ownership, not managerial pressure)
Psychological safety leadership (so people can hear truth without spiraling into defensiveness)
Real transformation experience (so feedback translates into execution and performance)
If you want a feedback style that builds trust, increases performance, and strengthens relationships - while still holding a high bar - you’ll be learning from a guide who has done it when the stakes were real.
🚀 Your Invitation
If you’re ready to stop overthinking feedback…If you want a structure that makes conversations clearer, safer, and more effective…If you want to develop people without carrying the whole burden yourself…
Join Mastering the Feedback Superpower and learn with a trusted guide who will help you turn feedback into one of the most impactful leadership skills you’ll ever build.
Because the right feedback - delivered the right way - doesn’t just improve performance. It changes people’s careers.
Your Course Package
Your All-In-One Success Package
From personalized onboarding to interactive learning, community support, and certification, you’ll gain more than knowledge - you’ll gain lasting impact.
Here’s what’s included in your package:
Your Welcome Gift: Personalized Feedback & Clarity Tools
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✅ Pre-Course Feedback Reflection
Complete a short reflection to assess your current feedback habits, triggers, and real conversations you’re navigating. This ensures the course is grounded in your real challenges from day one.
✅ Feedback Conversation Toolkit
Receive a practical workbook with coaching questions, feedback maps, and feedforward templates you can use before, during, and after conversations.
The Connection Bonus: Learning Feedback Through Practice
✅ Interactive Practice Sessions
Engage in guided real-plays and facilitated dialogue to practice feedback skills in a safe, supportive environment.
✅ Visual Thinking & Conversation Mapping
Use shared digital tools to break feedback into clear, actionable steps - turning complexity into clarity.
✅ Private Learning Community Access
Join our private community to:
Practice upcoming feedback conversations
Learn from peers facing similar challenges
Share insights, wins, and reflections
Continue learning beyond the sessions
Your Grand Reward: Recognition & Real-World Impact
✅ Certificate of Completion
Demonstrate your commitment to effective leadership and professional growth with a formal certificate recognizing your skill development.
✅ Immediately Applicable Feedback Tools
Walk away with frameworks you can apply the very next day - whether coaching a high performer, addressing an issue early, or strengthening trust.
Our Offer Vs Alternatives
What Truly Matters | Our Human Development Training | Traditional Corporate Training | Low-Cost Online Courses |
|---|---|---|---|
Overall training experience | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐ |
Hands-on, job-ready training | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ❌ |
Industry-experienced instructors | ⭐⭐⭐⭐⭐ | ⭐⭐ | ⭐ |
Training tailored to YOUR needs | ✅ | ❌ | ❌ |
Classes never cancelled | ✅ guaranteed | ❌ | ❌ |
Fully bilingual delivery (FR / EN / Both) | ✅ | ❌ | ❌ |
Coaching & mentoring included | ✅ | ❌ | ❌ |
Support before, during & after | ✅ | ❌ | ❌ |
Flexible scheduling | ✅ | ❌ | ❌ |
Rewards & Referral Programs | ✅ | ❌ | ❌ |
Long-term value for the price | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐ |
What This Comparison Makes Clear
You’re not buying a course. You’re entering a supported learning journey.
Experience + personalization + follow-through is what creates real change.
Lower price often means learning alone. Higher value means learning supported.
The real cost is training that doesn’t change anything.
Our approach is built for professionals who want more than information...
they want clarity, confidence, and results that last!
⭐ Why Choose Us
✅ Hands-on, job-ready training
✅ Industry-experienced instructors
✅ Training tailored to your needs
✅ Small group sizes (personalized attention)
✅ Classes never cancelled (guaranteed)
✅ Fully bilingual delivery (FR / EN / Both)
✅ Coaching & mentoring included
✅ Post-course support
⚠️ What Others Often Lack
❌ Mostly theory-based learning
❌ No Coaching nor mentoring
❌ Classes may be cancelled
❌ Large, impersonal groups
❌ Limited or no bilingual options
❌ Little to no post-training support
❌ No Customization of content for each participant
Ready to Get Started ?
Choose your favorite date and time below
and take the first step toward growth!
Select your preferred session time and day:
note: All times are listed in Eastern Time (New York-Toronto)
🌛Evening (18:00–21:00)
Emotional Intelligence for Professionals (Weekdays)
August 2026
Emotional Intelligence for Professionals (Weekdays) Mon. & Wed.
🗓️ Schedule:
Week1: Mon. 17 August 2026 & Wed. 19 August 2026
Week2: Mon. 24 August 2026 & Wed. 26 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🍴Lunch (12:00–15:00)
Emotional Intelligence for Professionals (Weekdays)
August 2026
Emotional Intelligence for Professionals (Weekdays) Tue. & Thu.
🗓️ Schedule:
Week1: Tue. 25 August 2026 & Thu. 27 August 2026
Week2: Tue. 1 September 2026 & Thu. 3 September 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
☀️Morning (9:00-12:00)
Conflict Resolution & Difficult Conversations (Weekdays)
August 2026
Conflict Resolution & Difficult Conversations (Weekdays) Mon. & Wed.
🗓️ Schedule:
Week1: Mon. 31 August 2026 & Wed. 2 September 2026
Week2: Mon. 7 September 2026 & Wed. 9 September 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🍴Lunch (12:00–15:00)
Facilitation Skills for Professionals (Weekdays)
August 2026
Facilitation Skills for Professionals (Weekdays) Tue. & Thu.
🗓️ Schedule:
Week1: Tue. 18 August 2026 & Thu. 20 August 2026
Week2: Tue. 25 August 2026 & Thu. 27 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🌛Evening (18:00–21:00)
Facilitation Skills for Professionals (Weekdays)
August 2026
Facilitation Skills for Professionals (Weekdays) Mon. & Wed.
🗓️ Schedule:
Week1: Mon. 17 August 2026 & Wed. 19 August 2026
Week2: Mon. 24 August 2026 & Wed. 26 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🌛Evening (18:00–21:00)
Negotiation Fundamentals (Weekdays)
August 2026
Negotiation Fundamentals (Weekdays) Mon. & Wed.
🗓️ Schedule:
Week1: Mon. 17 August 2026 & Wed. 19 August 2026
Week2: Mon. 24 August 2026 & Wed. 26 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
☀️Morning (9:00-12:00)
Negotiation Fundamentals (Weekdays)
August 2026
Negotiation Fundamentals (Weekdays) Mon. & Wed.
🗓️ Schedule:
Week1: Mon. 24 August 2026 & Wed. 26 August 2026
Week2: Mon. 31 August 2026 & Wed. 2 September 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🌤️Afternoon (15:00-18:00)
Creative Problem-Solving & Co-Creation (Weekdays)
August 2026
Creative Problem-Solving & Co-Creation (Weekdays) Wed. & Fri.
🗓️ Schedule:
Wed. 5 August 2026 & Fri. 7 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🌤️Afternoon (15:00-18:00)
Resilience & Psychological Adaptability (Weekdays)
August 2026
Resilience & Psychological Adaptability (Weekdays) Wed. & Fri.
🗓️ Schedule:
Week1: Wed. 12 August 2026 & Fri. 14 August 2026
Week2: Wed. 19 August 2026 & Fri. 21 August 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
🌛Evening (18:00–21:00)
Resilience & Psychological Adaptability (Weekdays)
July 2026
Resilience & Psychological Adaptability (Weekdays) Mon. & Wed.
🗓️ Schedule:
Mon. 27 July 2026 & Wed. 29 July 2026
We guarantee to run a course - even for a single participant | Free rescheduling - available up to 14 days prior
