Conflict Management & Difficult Conversations
Communication, Negotiation & Conflict Resolution Skills

Join our individual enrolment sessions and gain the opportunity to learn and grow alongside participants from diverse organizations, countries, and backgrounds. Open to everyone!
Rate
From CA$1,184 to CA$1,434 + taxes
✅No hidden fees!
You can save a significant amount with your coupon. Claim it here before you register!
Format
Option 1: 2 sessions/week (weekdays, 2 weeks)
Option 2: 2 sessions (1 weekend)
Before You Scroll
Do difficult conversations feel harder than they should?
Do you avoid certain conversations because they feel tense or risky?
Do the same issues keep resurfacing without real resolution?
Do you replay conversations afterward, wishing you had said things differently?
Under pressure, do you alternate between staying silent and coming across too strong?
Do you feel forced to choose between being honest and keeping the relationship intact?
If even one of these resonates: You’re not lacking confidence or communication skills. You’re lacking a reliable structure for high-stakes conversations.
This course gives you a clear, proven way to listen deeply, speak clearly, and navigate conflict without damaging trust - so conversations stop feeling unpredictable and start leading somewhere.
Because one conversation, handled differently, can change everything.
TL;DR (Too Long; Didn't Read)
Conflict Resolution & Difficult Conversation is an immersive, highly practical online course designed to help professionals transform difficult conversations into productive, trust-building dialogue. Delivered over two weeks, the program blends neuroscience, negotiation, active listening, and clear communication frameworks to help participants stay grounded under pressure, express themselves without blame, and resolve conflict without damaging relationships. Through simulations, real-world case studies, and proven tools, participants gain skills they can apply immediately - at work and beyond.
Course Overview
Every career, relationship, and organization rises - or falls - one conversation at a time.This course helps you move out of the “hand-grenade business” of explosive communication and into a learning stance grounded in active listening, clarity, and mutual understanding.
You will learn how to slow down heated moments, hear what truly matters beneath words, and express yourself with honesty without triggering defensiveness - even when the stakes are high.
💡 Listen deeply. Speak clearly. Resolve skillfully.
Why This Course?
🚀 Boost Performance & Productivity – Organizations that address conflict early respond faster to change and save thousands in hidden costs.
🤝 Create Psychological Safety – Clear communication and genuine listening replace fear, silence, and power struggles.
🧠 Reduce Stress & Emotional Reactivity – Learning to “loop for understanding” lowers cortisol and prevents escalation.
🏆 Strengthen Leadership Credibility – The ability to navigate difficult conversations defines trusted leaders.
This course goes beyond theory - it equips you with repeatable conversation skills for real life.
What You'll Learn in this Course
✔️ How to listen for meaning, not just words
✔️ How to express difficult messages without blame or aggression
✔️ How to stay grounded and strategic during emotional conversations
✔️ How to move from positions to interests in conflict
✔️ How to turn confrontation into collaboration
Course Details
Explore
ALL
EXPAND/COLLAPSE
Learning Objectives

🎯 Suspend reactive instincts and stay focused during high-emotion exchanges
🎯 Clearly describe gaps between expectations and reality without triggering defensiveness
🎯 Practice deep listening that builds trust and shared understanding
🎯 Navigate identity, emotion, and meaning in difficult conversations
🎯 Communicate with clarity, courage, and care—even under pressure
Course Structure (Modules/Lessons)
🟢 Week 1 – Understanding Conflict Before Trying to Fix It
Session 1: Why Conflict Escalates
• How emotions, assumptions, and unmet expectations fuel conflict
• Recognizing personal conflict patterns (avoid, accommodate, confront)
• Reframing conflict as information rather than failure
Session 2: What’s Really Happening in Difficult Conversations
• The hidden layers of conflict: facts, emotions, and identity
• How stories and certainty distort understanding
• Listening for meaning, not just words
🟢 Week 2 – Navigating Difficult Conversations with Skill
Session 3: Saying Hard Things Without Making It Worse
• Describing issues clearly without blame or accusation
• Expressing emotions and needs with responsibility
• Making constructive requests that invite dialogue
Session 4: From Confrontation to Resolution
• Creating safety and shared purpose during tension
• Moving from positions to interests to find solutions
• Closing conversations with clarity, alignment, and trust
💬 Each session includes facilitated discussions, role-plays, simulations, and real workplace case studies.
Measurable Learning Outcomes
✅ Demonstrate active listening that de-escalates conflict
✅ Shift from certainty to curiosity in difficult conversations
✅ Communicate difficult messages with clarity and emotional intelligence
✅ Design a “Plan B” for current real-world conflicts at work
✅ Build stronger, more resilient professional relationships
Topics Covered
🔹 The Three Conversations Framework
🔹 Active Listening & Looping for Understanding
🔹 Nonviolent Communication (NVC) Foundations
🔹 Radical Candor: Care Personally, Challenge Directly
🔹 Principled Negotiation & Interest-Based Dialogue
🔹 Psychological Safety & Emotional Triggers
Target Audience
💼 Executives & Senior Leaders – Align teams and lead change
📈 Managers & Team Leads – Improve feedback, trust, and performance
🎯 Aspiring Leaders – Build influence through clarity and empathy
👨👩👧👦 Parents & Partners – Strengthen connection and understanding
🌍 Community & NGO Leaders – Navigate complex, high-emotion conversations
This Course is For You If…
✅ You find yourself replaying the same "Groundhog Day" arguments without resolution.
✅ You tend to avoid conflict or bulldoze others.
✅ You feel like you're "walking on eggshells" at work.
✅ You want to achieve "Just Work" where individuality and collaboration coexist.
Who Should NOT Take This Course
This course is not for those who never work with other people. It is also not ideal for individuals unwilling to engage in self-reflection or those looking for "tricks" to manipulate others.
Additional Resources
🎁 Downloadable Communication & Conflict Toolkit
🎥 Access to real-world conversation simulations
🧩 Practical checklists for high-stakes conversations
🌐 Access to our private professional learning community

A Guide Who Has Navigated the Toughest Conversations

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Some people teach communication. Others have had their careers, credibility, and relationships shaped by it.
Your instructor is the latter.
Known for his authenticity, clarity, contagious energy, and deep empathy, Leroy has spent nearly two decades leading, negotiating, coaching, and resolving complex human challenges across high-pressure environments - where miscommunication wasn’t theoretical, it was costly.
From boardrooms to transformation programs, from executive negotiations to emotionally charged organizational change, he has learned one essential truth: the quality of our conversations determines the quality of our outcomes.
He climbed the corporate ladder in Asia from Analyst to Vice President by the age of 30, working across three continents and more than 14 countries in Asia, Europe, and North America.
He has led and supported leaders in:
Global Fortune 500 organizations
Financial services and large-scale transformations
Government and Crown Corporations in Canada
Most notably, he served as Vice President at Swiss Private Bank, managing multi-million-dollar initiatives and advising CEOs and COOs across Asia Pacific - where high-stakes conversations were part of daily leadership reality.

Elite Education, Certifications & Negotiation Mastery
His teaching is grounded in both academic rigor and field-tested practice.
✅ He has completed multiple executive programs at:
Harvard Business School – Driving Organizational Agility
Harvard University – Leadership Excellence in Strategy, Innovation, Emotional Intelligence, Behavioral Economics & Negotiation
Harvard Law School – Negotiation & Mediation (Program on Negotiation)
✅ His credentials also include:
Professional Certified Coach (PCC)
PMI Agile Certified Practitioner (PMI-ACP®)
Prosci® Certified Change Practitioner (ADKAR)
Top-tier Agile, Scrum, Lean & Product Ownership certifications
Certified Psychological Health & Safety Advisor (CMHA)
Workplace Mental Health Leadership certification (Queen’s University)
Neuro-Linguistic Programming Business Practitioner
He is recognized among the top holders in Canada for combined Agile, Scrum, Change, Coaching, and Mental Health leadership credentials.

Teaching Style: Human, Grounded, and Deeply Practical
What makes Leroy different isn’t just knowledge - it’s how he teaches.
Participants consistently describe his style as:
Clear without being rigid
Direct without being harsh
Deeply human without being abstract
His mission is simple and powerful: to care for those who care - leaders, professionals, teams, and individuals navigating complexity under pressure.
Having immigrated to Canada with his family with no job, no network, and only a vision, Leroy understands uncertainty, identity shifts, and high-stakes conversations not just intellectually - but personally. That lived experience shapes the way he teaches difficult conversations with humility, respect, and courage.
🎯 Why He Is the Right Guide for This Course
This course isn’t about communication tricks.It’s about staying grounded when it matters most.
With decades of experience in negotiation, mediation, leadership, emotional intelligence, and psychological safety, your instructor Leroy brings:
Proven frameworks for difficult conversations
Deep understanding of human behavior under stress
A structured, compassionate approach to conflict resolution
He doesn’t just teach what to say - he teaches how to think, listen, and respond when emotions are high and outcomes matter.
🚀 Your Invitation
If you’re ready to stop winging difficult conversations
If you want clarity instead of second-guessing
If you want structure instead of tension
You’re in the right place.
Join this course and learn from a guide who has walked the path - and is committed to helping you navigate it with confidence, clarity, and humanity.
Because one conversation, handled differently, can change everything.
Your Course Package

Your All-In-One Success Package
From personalized onboarding to interactive learning, community support, and certification, you’ll gain more than knowledge - you’ll gain lasting impact.
Here’s what’s included in your package:

Your Welcome Gift: Personalized Onboarding & Clarity Tools

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✅ Pre-Course Reflection Survey
Before the course begins, you’ll complete a short reflection survey to explore your current communication habits, conflict patterns, and real-life conversation challenges. This allows the learning experience to be anchored in your reality and priorities.
✅ Difficult Conversations Toolkit
Receive a downloadable workbook featuring practical listening frameworks, conversation maps, reflection prompts, and step-by-step tools you can use before, during, and after high-stakes conversations.

The Connection Bonus: Learning Together Through Dialogue
✅ Interactive Learning & Practice Sessions
Engage in facilitated discussions, role-play scenarios, and guided practice that allow you to experiment, reflect, and refine your communication skills in a safe environment.
✅ Collaborative Whiteboards & Visual Thinking Tools
Use shared digital whiteboards during sessions to map conversations, surface assumptions, and co-create clarity - bringing abstract concepts into concrete practice.
✅ Private Learning Community Access
Join our exclusive professional learning community to:
- Continue conversations beyond the sessions
- Share insights, challenges, and wins
- Learn from peers navigating similar situations
- Build meaningful professional connections

Your Grand Reward: Recognition & Real-World Impact
✅ Certificate of Completion
Demonstrate your commitment to mastering Conflict Resolution & Difficult Conversations with a professionally designed certificate recognizing your participation and skill development.
✅ Immediately Applicable Conversation Tools
Walk away with practical frameworks you can apply right away - whether preparing for a difficult conversation, de-escalating tension, or building stronger, more trusting relationships at work and at home.
Our Offer Vs Alternatives
What Truly Matters | Our Premium Human Development Training | Traditional Corporate Training | Low-Cost Online Courses |
|---|---|---|---|
Overall learning experience | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐ |
Instructor experience | ⭐⭐⭐⭐⭐ | ⭐⭐ | ⭐ |
Live practice & interaction | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ❌ |
Coaching & mentoring included | ✅ | ❌ | ❌ |
Support before, during & after | ✅ | ❌ | ❌ |
Rewards Program | ✅ | ❌ | ❌ |
Long-term value for the price | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ | ⭐⭐ |

What This Comparison Makes Clear
You’re not buying a course. You’re entering a supported learning journey.
Experience + personalization + follow-through is what creates real change.
Lower price often means learning alone. Higher value means learning supported.
The real cost is training that doesn’t change anything.
Our approach is built for professionals who want more than information...
they want clarity, confidence, and results that last!
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note: All times are listed in Eastern Time (New York-Toronto)

